Sep 12, 2024

Send a confirmation email after sending a particularly important email. We're looking for confirmation and a mutual understanding the ball is in their court. It's effectively the reverse of this play from Aug 3rd. We get confirmation, and it's their turn to act. Emails with a lot of attachments and links, as well as DocuSign, etc. often end up in Spam folders. Here's an example (send immediately after the email in question)...

SUBJECT: Confirmation of Receipt

Jane - I just sent you the follow up email we discussed. Please let me know if you did not receive it.

To be clear, I'm only asking for a response if they did not receive the email, but 95% of the time they'll reply saying they did get it. And of course if they didn't, we'll know and take care of it.